Support

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Your Active Issues

Printer offline at Counter 2Since 2:14 PM today

4 receipts need manual reviewOldest from 3 hours ago

5 FBR submissions failedMay indicate an NTN or data issue

Your Recent Ticket

IN PROGRESSTicket #TT-4471

Counter 2 printer not forwarding print jobs

"Thanks for the details — this looks like the print processor DLL may need reinstalling. Can you confirm the printer model..."

— Hassan from TapTile Support · 3 hours ago

Category: Devices & Printing

Check that the TapTile capture service is running under Windows Services → DigitalReceiptCapture. If stopped, restart it. If the issue persists, check C:\DigitalReceipt\logs\errors.log for the current day and include it when contacting support.

Category: FBR & Compliance

Ensure that the FBR client service (PRAL) is online and active. Check that your branch NTN is verified under Settings → Business Profile. Receipts generated during PRAL downtime will sync automatically once the connection is restored.

Category: Billing & Usage

Category: Getting Started

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